Returns & Refunds Policy

1. Introduction

At BellesHoney, we take great care in ensuring that all our products meet the highest quality standards. Due to the intimate nature of our products and for hygiene reasons, we have a strict returns policy to protect the health and safety of our customers.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or provide refunds for:

• Lingerie items
• Underwear
• Swimwear
• Any items that have been worn, used, or had their original packaging removed

Once an order has been dispatched, it cannot be returned unless it arrives damaged or incorrect.

3. Hygiene and Safety

This no-returns policy is in place to:

• Protect the health and safety of all our customers
• Ensure that all products received are new and unused
• Maintain the highest standards of hygiene
• Comply with health regulations regarding intimate apparel

4. Damaged or Incorrect Items

In the rare event that you receive:

• A damaged item
• An incorrect item
• An item with manufacturing defects

Please contact our customer service team within 24 hours of receiving your order. You will need to:

• Provide your order number
• Include clear photos of the issue
• Keep all original packaging

We will review your case and provide appropriate compensation or replacement.

5. Order Cancellation

You may cancel your order only if:

• The order has not yet been dispatched
• You contact us within 1 hour of placing the order

Once an order has been dispatched, it cannot be cancelled.

6. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact our customer service team:

• Email: [email protected]
• Contact form: Contact Us
• Response time: Within 24 hours